Member Engagement

Empowering healthcare payers to reach more members with fewer resources

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Member engagement is challenging; working with PacificEast isn’t

Getting you accurate engagement data quickly and efficiently is our top priority. Simply provide us with the data you need cleansed, and we’ll return information that’s current, accurate, and complete. It’s that easy.

You need

Up-to-date contact data such as phone numbers, mailing addresses or email addresses

You provide

The raw data you need refreshed or cleaned in your preferred file format

We return

The most accurate member engagement data on the market

Leverage the pinnacle of healthcare payer data solutions

The pressure is on to improve member experience while reducing expenses and remaining compliant with constantly changing regulations. Whether your focus is program benefit outreach, care management, or collecting healthcare surveys or risk assessments, our data solutions help you streamline member engagement, reduce inefficiencies, and lower costs.

  • PHONES, EMAILS &
    ADDRESSES
  • MOBILE PHONE NUMBERS
  • MULTIPLE PHONE NUMBERS
  • EMAIL
    ADDRESSES

Supercharge your omni-channel engagement campaigns

Not every campaign requires multiple channels, but for those that do, you want the most current, accurate member engagement data on the market. Leverage a combination of superior products to bolster your campaign performance and hit your targets. Avoid costly consequences like low contact rates, excess returned mail, and penalties from your email service provider.

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PHONES, EMAILS & ADDRESSES

Get around increasingly poor landline contact rates

As mobile usage rises, landline usage is dropping. Perhaps your members no longer have active landlines or they frequently screen their calls. Our suite of mobile-focused appends empowers payers with the best-known mobile number for your members. Now you can reach members on their preferred device, and even via their preferred channel, whether that’s a phone call or SMS/text.

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MOBILE PHONE NUMBERS

Increase your member contact rates with multiple valid phone numbers

When reaching your members is key to your organization’s success, you can’t rely on a single phone number to get the job done. Strengthen your engagement efforts with multiple phone numbers across multiple devices. Customize your message according to device type while also remaining in compliance with the TCPA and other phone regulations.

Talk to a specialist today
MULTIPLE PHONE NUMBERS

Bolster your email campaign’s success metrics

For many payers, email is becoming an increasingly popular channel for member outreach campaigns. Unfortunately, invalid and undeliverable email addresses can negatively impact campaign metrics and even result in penalties from your email service provider. Our Email Append & Email Validation products help reduce the risk of both.

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EMAIL ADDRESSES

Take advantage of our best-in-class healthcare payer products

We help insurers more effectively reach their members by updating member addresses, searching for new mobile and landline phone numbers, verifying whether existing phone numbers are connected or disconnected, and finding valid and deliverable email addresses. Let us help you find the winning combination to meet your organization’s needs.

Mobile Phone Append

Find the best known mobile numbers for supplied member names and addresses

Landline Phone Append

Find the best known landline numbers for supplied member names and addresses

Dual Mobile & Landline Phone Append

Find the best known mobile and landline numbers for supplied member names and addresses

Phone Line Type Identification

Identify the device types associated with member phone numbers

Email Append & Validation

Access valid and deliverable email addresses for supplied member names and addresses

National Change of Address (NCOA) Updates

Identify members who have moved and update records with current address information

Ready to elevate your member engagement metrics?

Talk to a specialist today